TechForward™ · Senior Tech Support
A conversation about technology in the lives of the people you serve
This is not a test, and there is no score. It is a guided conversation about how technology shows up for your residents, their families, your employees, and the everyday experience of living in your community.
Available by invitation only during our pilot. About 20–30 minutes, and you can stop at any point and pick up where you left off.
What we look at
- How confident residents feel with their own devices
- Where families turn when something stops working
- How much of your team's day goes to technology questions
- How leadership thinks about what is coming next
This assessment examines how technology affects residents, families, employees and resident experience. It is not a review of your enterprise IT maturity.
Your privacy comes first
We never ask about individuals
No resident names, no health details, no diagnoses, no account or financial information. Every question is about patterns, not people.
Nothing is scored
There is no overall rating, ranking or grade — not in what you see and not behind the scenes. We look at distinct themes separately, and we show our reasoning.
A person reads every response
Findings are reviewed and approved by a member of the Senior Tech Support team before anything is shared with you. Nothing is sent automatically.
Technology will continue to evolve. Our promise will not.
We contact you only about this assessment and your organization's follow-up. Your work email is used at the start, only to verify your private invitation. Your name, organization and other respondent details are completed at the very end — nothing else is asked before that.